OE Bookshelf | FAQ

OE Bookshelf

Frequently Asked Questions

 

Shipping & Billing

Exchanges

cancellations

data

Membership
 

Need more help?

Q

How will I know when I am going to receive my book each month?

A

Great question. Books are released on different dates each month. We ship on the publishers release date. You will receive your book on varying dates each month. We will send you a confirmation email notifying you that your book has been shipped.

Q

When will I be charged for my membership each month?

A

We will send you a confirmation email every month, notifying you that your book is about be shipped & that your card will be charged within 24 hours of the confirmation email. See above on why each month’s ship date may vary.

Q

Where do I send my book if I would like to make an exchange?

A

Attn: Bookstore Manager
420 West Kennedy Boulevard
Tampa, Florida 33606

Q

What if I would like to exchange a month’s selection for a different title?

A

We are happy to make an exchange by offering a credit to The Bookstore, or an even exchange of the retail value of the book. $10 Shipping & Handling charges are non-refundable. Any additional shipping fees will be the responsibility of the customer. Please call 813-253-0222 x 114 if you have any questions in regards to titles in stock, or on how to perform an exchange

Q

How do I cancel my OE Bookshelf subscription?

A

Cancellation is easy! Please let us know as soon as you would like to cancel your membership. Please note we can only cancel your membership for the upcoming month, we cannot cancel your membership for a month that has already shipped. Please call 813-253-0222 x 114 or email bookstore@oxfordexchange.com in order to cancel your membership

Q

Do you share my contact information with third parties?

A

No. We do not share our customers information. We keep all of our customers’ information in a secure database. We do not & will not share your information with any third parties.

Q

Is my credit card information secure?

A

Yes. We contract Formsite, a third party technology company who specializes in digital forms with the ability to encrypt sensitive information in a secure database.

Q

I would love to give a membership as a gift! How can I give OE Bookshelf as a gift?

A

We offer pre-paid memberships that make the perfect gift! 3 months, 6 months & 1 year memberships can be purchased in-store or online. The pre-paid memberships will include one hand selected 1st edition book as well as shipping & handling for each month of the membership.